About Us

Inspectors on Demand was developed by Pilot, long known as the most knowledgeable, trusted and reliable claim processing operation in the United States. Pilot was built on a foundation of family values, focusing on honor, loyalty and duty, by the late Walter D. Pilot, Sr.  Mr. Pilot’s goal was to provide a better way to handle claims – better for the carriers, better for the adjusters and better for the policyholders. IOD builds on the Pilot legacy by offering an innovative, customer friendly solution to connect claim field service representatives, carriers and policyholders and facilitate the fast, fair and efficient settlement of property and auto claims.

The Pilot Connection

  • Owned by the Industry leader of outsourced claims
  • Resources available to achieve a comprehensive solution
  • Service delivered with the quality and integrity you expect from Pilot

Our Purpose

  • Quick identification and delivery of field claim documentation
  • Leveraging technology to improve customer experience
  • Converting onsite data to actionable estimates of covered damage

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